WE HAVE PERFECTED THE ART OF CREATING BEAUTIFUL SPAS, EACH AND EVERY ONE

Sue Harmsworth CEO & Founder, ESPA

OUR FLEXIBLE BUSINESS MODEL

By offering total flexibility with our premium spa services, we enable you to build and develop a successful Spa business through ESPA’s detailed guidance, wherever you need the support. We can create, develop and launch your spa, ensuring you are set up for success from day one. We can help you run your spa efficiently and profitably whilst continually exceeding customer expectations. We can supply our world class products and treatments – supported by specialist training and education. We can provide in-room luxury essentials to delight your guests and motivate treatment bookings. The beauty is, you don’t have to take all these services. Just those that suit your business needs.
Allow us to make your spa special – talk to us today.

SPA DESIGN AND DEVELOPMENT

Drawing on years of International experience, from original concept to operational business, our team have the relevant technical and commercial knowledge to guide your project through each stage of development.  Our extensive spa consultancy services bring beautiful looking, exceptionally organised spas to life whether for an urban city project, wellness retreat or destination spa resort.

  • Concept Creation

    Determining the vision, philosophy and design brief that best suits your spa.

  • Planning, Design and Development

    Bringing the vision to life with our project team, architect and interior designer.

  • Financial Projections

    Developing and reviewing a financial model for potential income and costs.

  • Pre-Opening Services

    Ensuring all the key operational elements of the spa are implemented and tested prior to opening.

  • Education and Training

    ESPA is renowned for its extensive training provision and our number of awards supports this.

SPA MANAGEMENT AND BUSINESS SOLUTIONS

Operating a successful spa requires many areas of expertise. From sales and marketing, brand positioning, exceptional customer service and commercial understanding we work alongside our business partners to ensure their spas work profitably and effectively. We never underestimate the importance of having a fully trained and talented spa team and we understand the business related challenges and how to rise to them. We can help you achieve the commercial potential of your spa as well as ensuring you exceed your guest’s expectations of quality and service.

BUSINESS DEVELOPMENT

We operate a portfolio of successful spas and instinctively recognise how to optimise revenue, drive profitability and commercially manage the business. We’ll put all the right measures in place to maximise revenue and ensure healthy growth.

SALES & MARKETING

We’ll make sure you’re communicating the concept and benefits of your spa to the right people, in the right way, in all the right places to ensure you are maximising capture rates, footfall and revenue opportunities.

EDUCATION & TRAINING

Perfecting the spa experience is all about knowing the spa business. Recognising the value of highly trained staff, we make it our business to offer a wide range of practical, commercial and theoretical training in all areas of spa management from retail and reception skills to fitness and  wellness modules and business acumen.

RECRUITMENT & RETENTION

We’ll help you put in place strategies and best practices to attract and keep the best talent available.

QUALITY CONTROL

We will implement five-star standards through the provision of training and procedures, and then measure their execution through mystery shops and audits to deliver a consistent spa experience synonymous with luxury.

MANAGEMENT SERVICES

Our Business Management team gives you access to vastly experienced industry professionals who provide all the consultancy and guidance you need to give your spa businesses a competitive edge.

PRODUCTS THAT ARE A PLEASURE TO USE

Our award winning skincare range, indulgent body collection and men’s essentials offer an irresistible combination of instant pleasure and long-lasting results.  Because today’s practitioners and users refuse to compromise on quality, neither do we.  Every product and treatment carrying the ESPA name contains twenty years of skincare passion, care and attention.  It’s a fundamental part of the experience in the spa and turns daily skincare at home into a luxury experience.

IN-ROOM GUEST AMENITIES

Home from home with
our spa inspired luxury

ESPA’s Spa Inspired Guest Amenities range elevates the ordinary to the
extraordinary. Enriched with exceptionally high levels of 100% natural fragrance,
derived from the finest pure essential oils, each exquisitely textured product has
the ability to transform your guests’ experience. Each is genuinely kind to skin
or hair.

The ESPA in-room range features Shampoo, Conditioner, Body Wash, Body
Lotion and Cleansing Bar. Created to fine fragrance standards, the range has a
rich aromatic blend of Bergamot, sensual Jasmine and a hint of warm, resinous
Cedarwood.

  • In-Room
  • Washroom
  • In-Spa

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