Pre-Opening Services, Operational Opening

 & Launch


Pre-Opening Services

We take care of every detail, from planning to implementation throughout the pre-opening phase. This ensures that the operation is set up for success.    


Pre-Opening Budget & Critical Path

Operating Equipment, Stock & Supplies (OSE)  

OSE Specification Sheets 

Music Solutions & Spa Software Options 

Treatment Menu Concept & Creation

Uniforms Design 

Operational Brand Standards & Training

Operational Set-Up & Launch Support  


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Fitness, Membership Support and Equipment

A successful wellbeing operation offers synergy between the Spa, Fitness and Membership services and at ESPA, we can ensure that this is achieved with concept and delivery support.

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Recruitment Assistance

Our strength lies in our global ability to advise on recruitment processes, team structure and help to identify spa professionals who possess both the skills and personal profiles to be able to deliver success for your business.

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Training Co-ordination 


We recognise that highly trained staff are vital to a successful spa operation and critical to your retail business. Our exceptional pre-opening technical and operational training programmes are co-ordinated and tailored to the business to ensure that we achieve delivery of the highest standard treatment protocols and experiential journeys for our guests.


Technical Training

UK Training Academy

Team of UK and International Training Managers

Online Education Training

Progressive Technical Training

Train the Trainer Courses


Operational Training

Pre-Opening Operational & Brand Standards Training

Standards and Values Training



Operational Opening & Launch 

Operational Opening is the essential final element to guarantee the efficient and smooth launch of the spa.   


Implementation of procedures and standards  

Refine the customer journey 

Ensure all systems are in place and operational 

Set up back and front of house areas  

Merchandising of retail spaces

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How Do We Differ & How Do We Work With You?

Our ability to create a bespoke treatment journey is unrivalled, due to ESPA's holistic product range and heritage as wellbeing experts. We establish strong brand standards during pre-opening, reinforced by both technical and operational training and supporting manuals. This depth of precision ensures that exacting values are always upheld and every opportunity is maximised.

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Business Management Solutions  - Year One Support & Beyond

ESPA has supported some of the worlds leading spa’s through operational management and bespoke business support. Together we have years of industry experience which we can share to grow your business.

Learn More 

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